Our services
Business process improvement, one fix at a time.
Most process problems aren’t mysteries. Everyone knows where the work gets stuck. Nobody has had the time to fix it. That’s the gap we fill as process improvement consultants who do the work: we take one process or workflow, fix it properly and hand it over.
What is business process improvement?
Business process improvement means finding where routine work goes wrong and changing how it’s done so it goes right more often. According to KPI’s process team, that usually means writing down the right way, removing steps nobody needs and automating what’s still copied, checked or chased by hand.
What does a process improvement consultant do?
A process improvement consultant finds where routine work goes wrong, works out why and changes how it’s done. According to KPI’s team, the useful ones do the work instead of handing over a report: they document the process, remove the steps nobody needs, automate what’s left and train the team on the new way.
Which one do you need?
Not sure? Many projects need more than one, and we’ll tell you which comes first.
If the problem is
“Nobody knows the right way”
Repeated questions, slow training, trouble covering when someone is out, work that changes depending on who does it.
If the problem is
“New people take months to get up to speed”
Onboarding by shadowing, every new hire learning a slightly different version of the job, a new system nobody was properly trained on.
If the problem is
“We know the right way, it just takes too long”
Duplicate data entry, manual reports, handoffs that drop, follow-up that depends on someone remembering.
If the problem is
“We think AI could help, but don’t know where”
Routine inquiries, documents someone reads and re-keys, a tool idea or an AI-built prototype nobody can support.
What to expect.
A set price
You know the price before we start. No open-ended hours.
The tools you have
We start with the software you already pay for.
One thing at a time
We fix one process properly. Then you decide what’s next.
When are you a good fit?
- The same questions, errors or delays keep coming back.
- Several people or locations need to work the same way.
- Too much depends on one or two people.
- An improvement effort stalled because nobody had the capacity to finish it.
- Someone on your side can make decisions and give us access to the work.
What this looks like in practice.
Specialty manufacturing
A failed audit, and one machine to prove it.
A manufacturer’s process lived in the operators’ heads. We documented one machine end to end, in one day. It grew into an ongoing documentation partnership.
Regulated professional services
Three systems, none of which agreed.
The firm could not say what it had earned. We built one source of truth and turned the rule that lived in one person’s head into a system the team runs.
Professional services
The system everyone had stopped trusting.
A broken core system had the whole team on spreadsheets. One fixed-fee project found the break, fixed it and retired the workarounds.
Questions
Common questions.
How long does a process improvement project take?
It depends on the scope, which is why we scope first. A single documented procedure can take a couple of weeks. A workflow that needs systems connected takes longer. We give you a timeline with the quote, and we tell you early if anything changes it.
Do you work with our existing tools?
Yes, and that’s where we start. Most workflow problems can be fixed with the systems you already pay for, configured properly or connected to each other. We recommend something new only when the existing tools genuinely cannot do the job, and we explain the trade-off.
What happens after the project?
You own everything we produce: the documents, the configuration and the instructions to maintain it. A named person on your side owns keeping it current. If there’s an ongoing need, like onboarding new staff or monitoring integrations, we can scope support separately, with clear limits.
How is a project priced?
As a fixed fee, once the scope is clear. If the requirements are uncertain, we start with a small paid feasibility phase that ends in a clear go or no-go decision. You never sign up for open-ended hours.
Do you use Lean or Six Sigma?
We borrow from them where they help: mapping the process, finding the steps that add no value and fixing the root cause instead of the symptom. We don’t make your team learn a methodology or run a certification program. The goal is a process that works, not a project with a name.
What keeps going wrong?
Tell us about the process or task that needs fixing. We’ll tell you honestly whether it’s a project, and roughly what it would take.
No long-term contracts. If we’re not adding value, you stop paying us.