Before we can document, we need to identify and strategize. We’ll dig into the key areas of your business, determine who owns what process, and define what “good” looks like.
Business Process Improvement Consulting
Frustrated with your current business results?
Your team is stretched thin. They’re telling you to hire more people, but you’re not making enough money. You can’t justify the additional expense. Your team is inefficient, and you can’t seem to make things better.
Our business process improvement consultants can help you achieve your goals and scale your business.
What is business process improvement?
Think of anything you do in your business from start to finish — that’s a business process.
Consider your customer onboarding process as an example. By evaluating and streamlining the steps involved in acquiring and welcoming new customers, businesses can reduce onboarding time, enhance the overall customer experience, and increase customer satisfaction.
There are countless opportunities to improve your business process. This may involve automating certain tasks, simplifying documentation requirements, and implementing self-service options to expedite the onboarding process.
There are a lot of disciplines for business process improvement
Over the years, we’ve implemented a variety of process improvement methodologies:
- Lean Process Improvement
- Six Sigma
- Total Quality Management (TQM)
- Continuous Improvement (Kaizen)
- Plan Do Check Act (PDCA)
- 5 Whys Analysis
Businesses need something better than an off-the-shelf process. We’ll build something that works for you and makes sense for your team and business.
Does your business need a process improvement consultant?
You can grow by working harder, but we can teach you how to scale faster by working smarter.
Like finance, process improvement is a business discipline many owners didn’t learn along the way. You need an expert’s help. Our experienced consultants help your business run smoother and more efficiently, so you can focus on scaling your success.
- Frustrated with new hires not meeting your expectations?
- Dissatisfied that technology and tools didn’t work the way you hoped?
- Having problems with managing projects?
- Being brought back in on work you previously delegated?
- Getting stuck in the day-to-day when you want to focus on big-picture stuff?
- Unsure you have the right team to get you to the next level?
Then it’s time to partner with KPI to get help building your business process improvement plan.
Our 5 keys to improving your business process
Reshape your business, maximize efficiency, and boost profitability with our business process improvement strategy. 5 simple (not easy) steps to successfully incorporate process improvement.
Don’t guess your way through business. Document and optimize your way to success. You’ll have the clarity to take targeted action that gets you the results you want.
To build the documentation we’ll interview and shadow key people for each process. We’re going to see the work being done and come up with the best level of detail needed for documentation.
This only works if your team uses the documentation so we’re going to train your team and test the process to ensure everything runs smoothly.
After training, we can measure the utilization of business process documentation with tools like Trainual. This data-driven approach shows us if the process is working or if improvements need to be made. We can make informed decisions on clarity and ownership of tasks.
Your journey doesn’t end here. Our business process improvement consultants implement continuous process improvement and stick with you to ensure you continue to profit from the success.
Benefits of the right process improvement plan being implemented
Implementing the right process improvement plan can have numerous benefits for your business. It can lead to:
- Increased efficiency
- Increase employee engagement
- Improved quality
- Better customer satisfaction
Business process improvement success stories
Uncovering $300k in inefficiencies for a professional services company
A professional services company partnered with KPI to tackle a common challenge: they sensed inefficiencies in their account management processes, yet struggled to pinpoint the specific bottlenecks.
KPI hit the ground running, spending 6 weeks diving deep into their processes, collecting data, and gathering key insights. And the effort paid off – implementing KPI's process improvements saved the client over $300k in costs.
Driving $800k in YoY revenue growth for a specialty trades contractor
A specialty trades contractor partnered with KPI as their Fractional COO/Integrator to maximize their EOS® investment and identify a sustainable growth path.
KPI's approach included implementing a robust sales process and CRM system, documenting core processes, and strengthening accountability at the leadership level. The result? A remarkable $800k revenue surge in the first year, steering the company back to profitability.
Deploying a winning go-to-market strategy for a B2B SaaS company
When a B2B SaaS company was gearing up to launch a new product, they partnered with KPI to devise a winning go-to-market plan.
As Fractional COO, KPI guided the leadership team in strategic planning and structured project and process management. The outcome? Remarkable success: Hitting every critical milestone, securing continued funding, and generating nearly $1M in revenue within the first 6 months.
Jeff and Tim were amazing coaching us through what we should be measuring on a weekly basis to make sure our company is on track to grow. They made sure to take the time to ensure that we understood each step of the process and that we felt like we could run our business more smoothly going forward.Jenni Smith
Is a business process improvement consultant like Key Performance Integrators right for your business?
As your business grows, the processes and tools that got you to your current stage are often not the same ones required to take your business to the next level.
Why leave those decisions to chance?
Partner with an experienced business process improvement consultant and our Fractional COOs to guide you.
By implementing the right business process improvement tools and strategy for your business, you and your team will be more effective, more efficient, more profitable, and ready to take on new clients faster and more easily than ever.