About KPI
Hands-on help with the work that keeps getting put off.
Key Performance Integrators helps owners and operations leaders fix recurring process problems. We document how the work gets done, train teams on it, simplify the workflow and automate what’s still manual. We’re a small team, and the people you talk to are the people who do the work.
Why we exist
Most businesses already know what needs fixing.
The owner means to get to it after hours. Someone gets assigned the project on top of their real job. Another software subscription gets bought. The folder of half-finished instructions keeps growing.
We exist to finish it. One process at a time, done properly and handed over.
What we value
The values behind the work.
Resourceful
We find the answer, through what we know and who we know. We do not wait for perfect conditions to make progress.
Own the result
We own the outcome, not just the recommendation. A project is not done until your team can run it without us.
Do the work
We roll up our sleeves and do the unglamorous work most businesses keep putting off. The hard part is the point.
Helpful and candid
We are here to help, and helping means telling you the real thing, not what you want to hear. We say it because we are on your side, and we say it with care.
The team
The people who do the work.
A small team: process and training, development and AI, and a founder who stays close to the work. Here is who you work with.
Rebecca Blichmann
Head of Process & Training
Fifteen years in Big Tech implementation. She turns what experienced people know into instructions new people can follow, and trains teams to actually use them.
Conor Doyle
Head of Development & AI
Builds the software side of KPI’s workflow projects: integrations between the systems you already use, automation and custom tools where nothing off the shelf fits.
Jeff Provost
Founder
Founded KPI in 2022 after twenty years running operations and integrating acquisitions. He sets KPI’s direction and stays close to the work where his experience helps.
How we can help.
SOP Documentation
For work that lives in people’s heads. Record a task and we write the SOP, or we interview and watch your team and document a whole workflow. Either way you get instructions a new person can follow, and a team that uses them.
Training Programs
For new hires who take months to get up to speed, and teams who learned the job from whoever was around. We turn your processes into onboarding and training your people actually finish.
Workflow Automation
For work that involves too much copying, checking and chasing. We map the workflow, cut the steps that don’t need to be there and connect or build the tools to handle the rest.
AI Solutions
For teams that think AI could help but don’t know where to start. We find the tasks where AI earns its keep, then build the assistant, app or automation and hand it over.
What keeps going wrong?
Tell us about the process or task that needs fixing. We’ll tell you honestly whether it’s a project, and roughly what it would take.
No long-term contracts. If we’re not adding value, you stop paying us.