Head of Process & Training
Rebecca Blichmann
Rebecca leads SOP documentation and training at KPI. Fifteen years inside Big Tech implementing the systems large companies run on taught her that the software is the easy part. Getting a team to use it is the hard part.
- 15+ years in Big Tech implementation
- Project Management certified
- Asana Ambassador
Background
A process that only lives in someone’s head is a risk. A process nobody follows is just a document. Rebecca works the gap between the two.
She spent fifteen years and more in Big Tech implementing the applications large organizations run on, across professional services, financial services, legal and information technology. That work is one long lesson in the same truth KPI is built on: adoption is the hard part, and the valuable one.
At KPI she leads SOP documentation and training programs. She writes down how the work actually gets done, builds the checklists and procedures that make it repeatable and trains the team so the new way sticks. When the right tool helps it stick, she brings one in, which is why she put Trainual to work for onboarding new hires can follow on day one.
On workflow automation and AI projects she works alongside Conor Doyle: she defines the process and makes sure the team adopts it, and Conor builds the technology behind it.
Credentials
- Dual degree, Business Sales and Management
- Project Management certified
- Asana Ambassador
What Rebecca writes about
Rebecca leads KPI’s writing on process, documentation and training. A good place to start is her 10 process improvement ideas.
What keeps going wrong?
Tell us about the process or task that needs fixing. We’ll tell you honestly whether it’s a project, and roughly what it would take.
No long-term contracts. If we’re not adding value, you stop paying us.