KPI Terms & Conditions

Effective Date: July 1, 2026

These Terms and Conditions (“Terms”) govern your use of the website https://www.kpintegrators.com (the “Site”) and the services provided by Key Performance Integrators, LLC (“KPI,” “we,” “us,” or “our”).

By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Site or use the services.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a legally binding contract to use the Site or services. If you use the Site or services on behalf of a company or other entity, you represent that you are authorized to bind that entity to these Terms.

Relationship to Master Service Agreement

These Terms govern general use of the Site by all visitors and users. If you are a client of KPI under a signed Master Service Agreement (“MSA”) and applicable Sales Order, that MSA and Sales Order govern the services provided to you. In the event of any conflict between these Terms and a signed MSA or Sales Order with respect to the services described therein, the MSA or Sales Order controls, and these Terms control in all other respects.

Services Provided

KPI provides advisory, assessment, implementation support, fractional operating, and related professional services, including services related to artificial intelligence, automation, workflow design, governance, and operational enablement. We reserve the right to modify, suspend, or discontinue the Site or any part of the services at any time, with or without notice.

User Accounts

To access certain features of the Site, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information.
• Maintain the security of your password and identification.
• Accept all responsibility for any and all activities that occur under your account.

Intellectual Property

The Site and its original content, features, and functionality are and will remain the exclusive property of KPI and its licensors. The Site is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of KPI. Ownership of work product and deliverables created for clients is governed by the applicable MSA and Sales Order.

Feedback

If you send us any feedback, ideas, or suggestions regarding the Site or services, you agree that such feedback is non-confidential and non-proprietary, and that KPI may use, reproduce, and exploit it for any purpose without restriction, attribution, or compensation to you.

SMS / Text Messaging Terms & Conditions

By providing your mobile phone number to us, you consent to receive text messages (SMS and MMS) from KPI. These messages may include account verification codes, service notifications, appointment reminders, service updates, and customer support responses.

• Opt-In: You opt in to the service by providing your phone number on our web forms or by texting a keyword (e.g., START) to our number.
• Opt-Out: You can cancel the SMS service at any time by texting “STOP” to the number from which you received messages. After you send “STOP” to us, we will send a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will resume sending SMS messages to you.
• Help: If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or contact us directly at support@kpintegrators.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Fees: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.
• Privacy: For questions about your privacy regarding our SMS services, please review our Privacy Policy at https://www.kpintegrators.com.

Prohibited Uses

You may use the Site and services only for lawful purposes. You agree not to use the Site or services:

• In any way that violates any applicable national or international law or regulation.
• To transmit any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
• To impersonate or attempt to impersonate KPI, a KPI employee, another user, or any other person or entity.
• To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or that may harm KPI or users of the Site.

Termination of Access

We may suspend or terminate your access to the Site or services, or any account, at any time and with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Site and services ceases immediately. The Intellectual Property, Feedback, Indemnification, Limitation of Liability, and Governing Law provisions, and any other provision that by its nature should survive, will survive termination.

Disclaimer Regarding AI Outputs

Given the nature of artificial intelligence, you acknowledge that output generated by our services may occasionally be inaccurate, incomplete, or misleading. KPI makes no warranties regarding the accuracy, completeness, or reliability of any content generated by AI. You should independently verify all AI-generated information and apply human judgment and oversight before relying on it for any decision-making. The services do not constitute legal, financial, accounting, HR, medical, or regulatory advice.

Indemnification

You agree to defend, indemnify, and hold harmless KPI and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Site or services, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

Limitation of Liability

In no event shall KPI, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, the Site or services. The Site and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law. To the fullest extent permitted by applicable law, the total aggregate liability of KPI arising out of or relating to these Terms, the Site, or the services is limited to the greater of $100 or the amount you paid KPI, if any, in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited under applicable law.

Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by KPI. KPI has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the terms and privacy policies of any third-party site you visit.

Governing Law & Venue

These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws provisions. Any action to interpret or enforce these Terms, or that arises out of your use of the Site or services, will be brought exclusively in the state or federal courts located in Middlesex County, Massachusetts, and you consent to such jurisdiction and venue. To the fullest extent permitted by applicable law, you and KPI each waive any right to a trial by jury and agree that any dispute will be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, or representative action.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect and will be construed to best effectuate the original intent and purpose of these Terms.

Assignment

You may not assign or transfer these Terms without our prior written consent. KPI may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, consolidation, acquisition, or sale of substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.

No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing to be effective.

Entire Agreement

These Terms, together with our Privacy Policy and, for clients, any applicable MSA and Sales Order, constitute the entire agreement between you and KPI regarding your use of the Site and supersede any prior agreements or understandings regarding that subject matter.

Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will indicate changes by updating the effective date above. By continuing to access or use the Site after those revisions become effective, you agree to be bound by the revised Terms.

Contact Us

If you have questions or comments about these Terms, please contact us at:

Email: support@kpintegrators.com

Phone: 508-251-9463